FAQ

1) People often ask the question: What's the meaning of The Green Pawn?

For some this question might strike a laugh because it reminds one of the old saying that things are not always what they seem. 

It's true that Kings would sometimes disgiuse themselves as a pawn (i.e. as in the movie Odyssey) to learn more about the conditions in the kingdom. The series "Undercover Boss" offers a similar theme.

Hans Kmock demonstrated  many pawn lessons in his legendary book titled "Pawn Power" and here The Green Pawn as a metaphor symbolizes:

  • Fearlessness In Competition 
  • Courage In Action (Under All Circumstances)
  • Power And Trust Given The Duty To Defend The Kingdom
  • Noble Purpose And The Potential To Tranform Oneself

Despite the pawn being viewed as an underdog or thought of as insignificant - The Pawn is entrusted with the duty of being on the front line, defending the kingdom and supporting all operations and strategies.

During the struggle or during the conflict, the pawn is the only piece in the game that has the power of transformation! 

The team working to deliver The Green Pawn brand believes that all persons have a similar power to transform their lives and become better and more effective people!

 

2)  People also often ask the question, why green?

There are several reasons why the color green is advanced as the color of choice for The Green Pawn brand. 

Green is the color of Nature, Good Fortune, Promising Opportunities and Positive Outcomes!

In addition to being one of nature's primary colors, green is the color used to signify growth, making progress, achieving success, getting good results and more! 

Then it is fair to understand that everyone aspires to accomplish personal growth, achieve greater success and get better results. 

Then the color green in the context of TGP signals that we are meeting challenges, making progress, overcoming obstacles and addressing the actions needed to accomplish our goals.   

We appreciate our customers and invite their ideas and suggestions. 


3) Return and Refund Policies - Questions have come in regarding product return and refund policies. Thank you for those questions and we have outlined those policies below:

The Green Pawn on-line store is powered using Shopify and product fulfillment and shipping are done through Printful Inc.

Given that Printful has a very good reputation, we hope that in most cases the product will be designed and delivered to the customer as expected and in a timely manner. 

The point of contact for questions or issues related to the The Green Pawn store is the Account Manager at email: acctmgr@thegreenpawn.com

When you place an order and it arrives damaged, incorrect in size or inadequate in any substantial way, send an email to the Account Manager  within 30-days of receiving the product.

In that email express your concerns, explain the situation (taking a photo if you can may be helpful) provide the order number and your contact email address for communications. Also clearly state whether you want a product replacement or a refund.

The account manager will review, validate and respond to this communication within 5 business days, then take one of the following actions: 
  1. If the customer seeks a replacement product, the Account Manager will give instructions on returning the product and take action with Printful to submit a replacement order that will be shipped using their standard carrier (typical delivery in 8-10 days). 
  2. If the customer wants a refund for good and reasonable cause, the Account Manager will send instructions for returning the product and take action to refund the order. When the refund is processed, the Account Manager will send a confirmation email. It may take 5-10 business days for the refund to show in the customer's account